Frequently Asked Questions

Who are the people behind Easy Readers Books?

With more than 20 years of combined experience in the industry, the folks at Easy Readers are experts in the field of web design & development. Co-founded by Kelly McCarthy and Aaron Gustafson, the Easy team is dedicated to practicing and sharing their knowledge with others through Easy! Designs, our blog, and our intimate training series, Retreats 4 Geeks.

What is the quality of your books?

Our books are new products, never used, hot off the press.

We believe in supporting local business and sustainable practices. This book was printed by Starkey Printing Company in Chattanooga, Tennessee. The paper used—100lb Chorus Art Silk Cover and 80lb Chorus Art Silk Text—is FSC certified and made with 50% recycled (30% post-consumer) content.

Can I purchase a copy of the book at bookstores?

A Kindle version of the book is available on Amazon.com. New paperbacks will be available on Amazon.com sporadically; we can only guarantee availability through our website.

What’s your return policy?

Paperback and eBook versions of our books cannot be returned and are non-refundable.

We are more than happy to exchange items if they are damaged, defective, or incorrect upon delivery. In this instance, you should contact us within 15 days of receipt to request an exchange. We may request photographs of the damaged book before shipping out a new copy. If an eBook version is requested, a new download link will be sent to you via email. Please contact us if you have additional questions.

How will I know if my order has been received and processed?

Once you place an order, we will send you an email confirming receipt of that order, details regarding your purchase, and instructions for collecting your product(s). If you ordered a physical book, you will also receive an email when your shipping label is printed.

What are your shipping procedures?

We carry most of our products in stock and can be shipped within 24 hours of confirmation of your purchase.

Once PayPal sends us confirmation of your payment and your mailing information, we will mail your product(s) via standard US Postal Service shipping. On average, products being shipped within the US take 3-5 business days to arrive via standard shipping. We can ship worldwide; however, shipping destinations outside of the US should allow for up to 4 weeks delivery time.

If you ordered digital formats, we will send you an email that includes a link and instructions to download your product(s). That email may take up to 2 hours to get to you depending on sales volume. Each digital order includes individual ePub, PDF, and Mobi files as well as a zipped package of all three. Each may be downloaded up to THREE (3) times. Contact us if you have questions or special circumstances and need a new link to download.

How can I access my eBook files?

When you purchase an eBook version of a product, we will send you an email that includes a link and instructions to download your product(s).

You will receive a link to download three DRM-free file formats—ePub, Mobi, and PDF—as well as a zipped package of all three. Those files may be opened and read on your devices, including: iPhone, iPad and/or iPad using iBooks or Stanza; Kindle; a desktop computer using Adobe Acrobat or Preview; Sony Reader; and/or Nook. Contact us if you have questions or trouble accessing your eBook files.

Each digital file may be downloaded up to THREE (3) times. Contact us if you have questions or special circumstances and need a new link to download.

All downloadable products are licensed to you and are not for resale or distribution. After a product has been purchased and downloaded, you are permitted to have copies made available for your own private and domestic use only. Standard copyright laws apply.

What’s your Privacy Policy?

We use PayPal, a trusted third-party e-commerce business, for all transactions. We receive your shipping information from PayPal once your order has been confirmed. Your information is only used for shipping purposes and will not be distributed to any other parties for any reason. Standard privacy laws apply.